Indian Online Consumer Forum

To provide speedy and quick redressel to consumer disputes, a consumer forum has been introduced. Consumer Forum will observe the principles of natural justice and have been empowered to give reliefs of a specific nature and to award, wherever appropriate, compensation to consumers. If the customer rights are not taken care of by an organization or a person concerned then a customer has every liberty to file a legal complaint against it. Consumer Complaints forum is a way to lodge a customer complaint online. Legal complaint can be filed by means of a complain letter which is a way of achieving one’s demand in a firm and respectful manner. A person doesn’t have to run from a lawyer to other to file his complaint. Online Customer forum is a platform where customers are provided with guidelines and advice for preceding their complaints and filing it. This procedure saves time as well as money.

India Consumer Forum is an imperative mode for the growth of any business. This gives them the opportunity of correcting their products/services and designing them as per the demands of the consumer. They let the company knows that where is the goof up in customer service and the satisfaction level of their client base. Hence, they keep on tracking things and improving level of satisfaction. 

Indian consumer forum online is a common platform that can be used by a common man. Here, one has to do simple registrations post which he can log his complaint. This is the best platform because the hustle which one has to face to get the justice is minimal. Once the complaint has been registered, there will be a panel of experts who will keep you updating about the issue and will be there to assist you to. One thing which is there a social service is that people will come to know about the issue which you have faced and people will come to know and be prepared for the same situation.

Consumer Rights In India

Under the Consumer Protection Act of 1986, the rights of consumers in India can be listed as under:

• Right to safety
  The right to be protected from all types of hazardous goods and services
• Right to Information
  The right to be fully informed about the performance and quality of all goods and services
• Right to Choose
  The right to free choice of goods and services
• Right to be Heard
  The right to be heard in all decision-making processes related to consumer interests
• Right to Redressel
  The right to seek redressel, whenever consumer rights have been infringed
• Right to Consumer Education
  The right to complete consumer education

If a consumer feels he/she is violated from any of the above consumer’s right then he/she can file a complaint in consumer court of India.

In India, Consumer Court is the special purpose court that deals with cases regarding consumer disputes and grievances. These are judiciary set ups by the government to protect the consumer rights. Its main function is to maintain the fair practices by the sellers towards consumers. Consumers can file a case against a seller if they are harassed or exploited by sellers. A consumer DO NOT needs a lawyer to file a complaint or to fight his case. He/she can do it himself/herself. Consumer is not required to pay any court fee but just a nominal fee depending on the type of court and the claim amount.

Types of Consumer Courts

There are three types of consumer court - District Consumer Disputes Redressel Forum, State Consumer Disputes Redressel Commission, and National Consumer Disputes Redressel Commission. Based on the amount involved in the case, it gets filed in the appropriate forum.

Handle Customer Complaints Online in India

Listen and understand

Always listen to the customer. They have complained for a reason and it is important to understand why they are complaining. Research has shown that customers care more about good customer service and quality than a fast response - Take the time to listen and understand what their problem is.

2. Apologize

Don’t be afraid to apologize for the mistake. Many customers are simply looking for an apology and acknowledgement of their complaint, yet so many businesses are hesitant to admit when they have made a mistake. But don’t just stop at the apology; follow through with a promise to resolve the complaint.

3. Find a solution

When your customer has a legitimate complaint, your customer service teams need to find a solution and fix it. Give your team the authority to handle the majority of customer complaints, to avoid passing your customer onto a series of people and managers. If the issue has been or can be repeated, make the necessary changes so you do not receive another complaint.

4. Follow up with the customer

Make sure that you follow up with your customer to make sure they are satisfied with the solution. This can be in the form of a follow up email or survey asking for feedback on how the complaint was handled. 68% of customers leave a company because they believe you don’t care about them.